Why are my customers' completed orders still in their Order History?
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Q: On my customer's Order History screen, I see orders that already have the status: Completed Orders. Will such orders disappear from this screen and move to Account Enquiry or Pay Accounts? If so, how long after an order is completed is it moved?
A: If you have Administrator rights, you physically can change a user's linked account from a B2C to a B2B one. But you should never do it. B2B customer accounts may have access and permissions to other customers and users, and changing this can result in security issues. For example,
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Why are my customers' completed orders still in their Order History?
Expand
title
Q: On my customer's Order History screen, I see orders that already have the status: Completed Orders. Will such orders disappear from this screen and move to Account Enquiry or Pay Accounts? If so, how long after an order is completed is it moved?
A:The Order History is a record of ALL orders and will always include completed orders. Pay Accounts is only for outstanding invoices.