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 This feature needs to be switched on for your site by Commerce Vision. For Version 4.37+.
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Overview
The Cart abandonment is common to all online stores. Retention feature can be set to save and restore the user's cart contents for:
- cart abandonment by guest or logged in user
- guest (not logged in) user session timeouts.
A potential customer adds items to their cart, then leaves your site without making the purchase. Or a non-logged in (guest) user loses . Later they return, wanting to check out. But their cart items when they have been inactive for a period (30 minutes or more on the Commerce Vision platform).
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The Cart Retention feature can save and restore the user's cart contents under two scenarios:
- guest (not logged in) user session timeout
- cart abandonment by guest or logged in user.
Retaining cart items stores products and quantities a customer adds to their cart not been saved! Or a guest user is shopping on your site, adds a few products and then is called away. 30 minutes later, they hop back on your site. They see this message, and again, their cart is empty:
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Make it easier for your customers to finish their orders. Cart Retention stores cart products for a set number of days.
When they If your customers return within this period,
They they can just continue
to shop where they left off. They will not have to
find the same items again remember what items were in the cart, find them and re-add them.
NOTE - Prices of products in a retained cart will always refresh to the most up-to-date.
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| Cart retention settings saves the user's cart contents when a session expires for a guest user or when any user's cart is abandoned. |
