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Product images uploaded via File Manager will not be checked for file size suitability. Therefore you must ensure that the image is not too large for fast downloads for the web.

• The maximum file sizes should be: 250kb for desktop/tablet: 50kb for mobile. 
• The pixel dimensions required depend on where the image will be displayed:
  Thumbnail folder - 50 x 50 px (for order lines and in emails)
  Small folder - 250 x 250 px (for product search results)
  Medium folder - 500 x 500 px (for gallery)
  Large folder - 1000 x 1000 px (for zoom)
  
  

  Here are examples of the file sizes required:

  View file
  name Product Images.zip height 250

• File format must be formats currently supported:  .png or .jpg. , .jpg/jpeg, .gif, .svg.
  
  

• 'Next-gen' formats currently not supported but may in future releases:the software does not support the following file formats, but may in future releases of our products.

  • .webp
  • .avif
  • .jp2
  • .jxr

• For guidance on which to use when, see: image optimisation.