Step-by-step
Guideguide
Set when the warning emails and permanent deactivation are triggered.
- In the CMS, go to Settings → Settings → Feature Management → User → User Accounts.
- Ensure User Accounts is enabled, then click Configure.
- Go Scroll down to Inactive User Management.
![](/download/attachments/128778680/image2022-8-24_14-10-12.png?version=1&modificationDate=1661314211940&api=v2&effects=drop-shadow)
- Toggle ON Enable Inactive User Management. This enables the feature on your website.
- Inactive User Activation Link Expiry in Hours: number of hours after a warning email is sent for before the link to expireexpires. Default: 48 hours
- Inactive Warning Email in Days: number of days a user is inactive has not logged in before first warning email is sent. Default: 365 days
- Inactive Reminder Email in Days: (if a user did does not click on activation the 'remain active' link in first warning email or has not since logged into their account) number of days after first warning before final warning email is sent. Default: 60 days
- Deactivate Email in Days: (if a user did does not click on activation link in final warning email or logs into their account) number of days after final warning email is sent for account to be deactivated. Default: 30 days
- Click Save. NOTE - If the task schedule has not been set, do that before saving.
Set how often the inactive users check is done.
In Task Options, click Edittask for this feature is run.
- Scroll down to Scheduled Task Settings.
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Is Active: toggle ON to turn on the scheduled task.
Occurrence: run the task one time or repeat after a specific period
Start: start date and time
Prestored Procedure: do not change without Commerce Vision instruction
Poststored Procedure: do not change without Commerce Vision instruction
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- Date
Image Added- click icon to set date.
- Clock
Image Added- click icon to set time.
- Click Save.
Check? dormant users who cannot be deactivated because they are the only approver on an account or have orders awaiting their approval.
Edit
Page and Email Templateslanding page and email templates
The landing page after a 'remain active' link is clicked and the deactivation email messages can be edited. Just click on the button under each field to go to each email template.
![](/download/attachments/128778680/image2022-8-24_16-4-14.png?version=1&modificationDate=1661321054507&api=v2&effects=drop-shadow)
(1) Inactive User Landing Page template: : edit messages displayed to the user when (i) the link was clicked within the valid period, and (ii) when it was clicked after expiring. See: Activate Inactive User widget
(2) First warning email template: inactive user warning widget
(3) Reminder warning email template: inactive user reminder email widget
(4) Deactivation final email template: deactivation final email widget
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MultiExcerptName | Feature Title |
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Auto Inactive User Management |
Minimum Version Requirements |
Multiexcerpt |
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MultiExcerptName | Minimum Version Requirements |
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| 04.38.00 |
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Prerequisites | |
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Self Configurable |
Multiexcerpt |
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MultiExcerptName | Self Configurable |
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| No |
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Business Function |
Multiexcerpt |
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MultiExcerptName | Business Function |
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| Users |
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BPD Only? | |
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B2B/B2C/Both |
Multiexcerpt |
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MultiExcerptName | B2B/B2C/Both |
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| B2B |
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Third Party Costs |
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| n/a
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max | 5 |
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showSpace | false |
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type | page |
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cql | label in ("user-admin","customer","user-website") and type = "page" and space = "KB" |
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labels | user accounts |
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cql | label = "widget" and type = "page" and space = "KB" and title ~ "'inactive user'" |
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labels | user accounts |
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labels | widget cms |
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