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Deactivate rather than delete a User. Disable a website user |
On occasion, website administrators Administrators might need to remove disable/deactivate a user from the database. In order to protect database integrity, users with associated or 'active' orders cannot be deleted. Rather, these users can be deactivated. . This action will prevent login to the website. Disabling is different from making a user permanently inactive. Users with active orders or orders awaiting their approval cannot be made permanently inactive but they can be disabled. When a disabled user attempts to login, a message displays to alert them that they are restricted from logging in .
Step-by-step guide
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To Deactivate a User with Active Orders:
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Users can be disabled in the CMS or the website by the Administrator role.
Disable/Enable user in the CMS
To disable/enable a user:
- Go to E-Commerce → Users → Website Users
- Use Search to find the user and click Edit next to them.
- Toggle ON/OFF Disable User Account.
- Click Save & Exit.
Disable/Enable user in User Maintenance
To disable/enable a user in User Maintenance:
- Go to Accounts → User Maintenance (zUsers.aspx) or Advanced User Maintenance.
- Use the Search for tool to find the required user accountuser, then click the radio button next to them.
- Click 'Modify'.
Set the- 'Tick/untick Deactivate User Account' flag so that it is ticked.Click 'OK' to save as needed.
- To save the change, click OK.
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Active orders are: 1) Orders that have been submitted. |
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