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Most customisable messages and prompts can be maintained via Resource Manager. The remainder will be located in site Settings.
Step-by-step guide
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- Login as an Administrator.
- Navigate to 'Content - Resource Manager'.
- Type the message or keyword into the Search box at the top of the page.
- Set the search parameters ('Contains' or 'Starts With'), and hit Enter or click 'Search'.
- A list of results will be displayed. Locate the required message in the list.
- If the required message is found:
- Select the message by clicking the radio button for that record.
- Click 'Modify'.
- The 'Resource Value' and 'Description' fields will become editable at the bottom of the page. Edit text as required.
- Resource Value - this is the message displayed to the customer. Text can be formatted with HTML if desired.
- Description - this is an explanation of the message's context; used as a for reference by site Administrators.
- Click 'OK' to save changes.
- If the required message is not found:
- Navigate to 'Settings - Messages'.
- Review the available tables to locate the required message. (e.g. Order Tracking Description, Order Status Description, etc.)
- Select If the required message is found, select it by clicking the radio button for that record.
- Click 'Modify'.
- Edit message text in the 'Description' field as required.
- Click 'OK' to save changes.
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If the required message cannot be found by searching Resource Manager or the Messages tab in Settings, contact Commerce Vision's Support Team for assistance. |
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