Customer Self Service offers an administration tool that allows for a customer code, product code, and quantity to be entered and the full price calculation logic be be showndisplayed. This comes in handy if there is a price discrepancy between your ERP System and the website.
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- Login as an administrator
- Go to "Preferences"
- Go to "Tools"
- In the Pricing Matrix, enter the Product Code, Quantity and Customer Code.
- Click on "Price Matrix"
The calculation results will be displayed:
Explanation of Results:
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Understanding Live Price Cache
"Live Price Cache Data" shows if the web application has cached the price. Each time a customer looks at a product in the web site, CSS first of all looks at the price cache to see a non expired record exists. If it does, the price will be used. If no cache record exists, CSS will perform a full calculation of the price and then store it in the price cache. Using a price cache increased the response time of the website as it prevents recalculation of complex pricing rules every time the products are viewed. By default the price cache is set to 60 minutes but this is fully configurable. The Commerce Vision support team can change this setting.
This means that if a price change has been made in PRONTO and it has been integrated to Customer to Customer Self Service, it may not be effective yet as the previous price might still be in the cache file. The yellow highlight will show if the cached price is being used as per the above image.
To clear the pricing cache and force the new pricing to take effect immediately, click the "Clear Pricing Data" button (Refer How do I Reset the Price Cache).
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