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When this happens, you can easily unlock their account as the site Administrator.
Step-by-step guide
To Unlock a User's Account:
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| Warning |
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A user's account will also become invalid if the debtor code to which they are attached is deleted or changed in PRONTO, and the corresponding web conversion has not taken place (refer to How to convert a debtor code on the website for details). In this case, the user's default debtor code needs to be updated. See How do I change the default customer account for a user? for instructions. |
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