To be able to drill down to sales orders from the account enquiry screen, the user needs to have access to both the bill to and the child accounts.
If the message:
"Requested Order not found. Please use Track Previous Orders page.
Order Customer record is not accessible for the current
...
User"
is displayed, this means that a the user has tried to drill down to an order from the accounts enquiry Account Enquiry screen. For a user to be able to see an order for a sub-account, they will need to have access to that sub-account.
Step-by-step guide
To Add an Account to a User:
- Login as
...
...
- an Administrator.
- Navigate to 'Accounts' --> 'User Maintenance' (zUsers.aspx).
- Search for the required user.
- Select the record via radio button.
- Click 'Multiple Accounts'.
- Click 'New'.
- Enter the Customer Code to be added to the user.
- Click 'OK' to save.
| Tip |
|---|
Masking can be used to link to multiple accounts. For example, using the code VANDER% will link the user to all accounts starting with VANDER. |
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