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Warning |
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Min version 3.67.13 |
Step-by-step guide
In this section we will focus only on the payment retry functionality, any other changes that can be made are just customizations.
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- Login as an administrator
- In the Content sub-menu select Resource Manager
Select the Role you want to configure the new menu item for and click Parent Items
Warning You should only add this page to administrator role(s)
- Select a top level menu item in which to add the page or create a new menu item in which the new page will be setup
- Once you have created and selected the parent menu item, click "New" to create a new menu item
Enter "CustPaymentStatusRecheck.aspx" for the Page Name and fill out the rest of the fields as needed
Warning You should make sure you select "Requires Authentication"
- Click the "OK" button to create you menu item
Using the CustPaymentStatusRecheck.aspx Page
To get to the Customer Payment Status Recheck page you need to
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The success/fail/indeterminate status of the payments will be shown underneath the table of payment records after processing is complete. Any indeterminate payments will remain in the table and can be re-tried at a later time.
Customization
After a customer has entered their credit card information and clicked submit CSS will post the form to eWay servers directly. A time-out of 90000 milliseconds (90 seconds) is configured so that if eWay doesn't return a response within that time-out we will redirected to the payment fail page and show a message which by default is: "Error: Unable to retrieve a valid response from the payment provider. Support has been notified of this issue."
There are a couple of configuration options relating to this system:
Form Post Time-out
- Login as an administrator
- Go to the Settings Page (zSettings.aspx)
Set a value for the EWay Client Side Form Post Timeout
Note The value is is milliseconds. So as an example: 90000 would be 90 seconds.
Error Message Resource
The error message can be configured using the resource manager. The resource name is "rcEWayReponseNotRetrievable"
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- Login as an administrator
- In the Content sub-menu select Resource Manager
- Enter "rcEWayReponseNotRetrievable" into the "Search For" text box and search
- Select the resource and click the "Modify" button
- Edit the Resource Value field to whatever if appropriate for your needs.
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