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Customising these Order Tracking status descriptions is quite simple, as detailed below.
Step-by-step guide
To Customise the Order Status Description:
- Login as an Administrator.
- Navigate to 'Settings - Messages'.
- Scroll to the 'Order Status Description' table and locate the Order Status to be edited.
- Select the record by clicking the radio button to the left of the Code.
- Click 'Modify'.
- The 'Description' and 'Status Tool Tip' fields will become editable. Update text as required.
- Description - this is the Order Status Description the customer sees when tracking orders.
- Status Tool Tip - this is the corresponding ERP Order Status and code; for reference by site Administrators.
- Click 'OK' to save changes
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