Overview
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importCustomer Self Service 'Standard Freight' is a charging method which can be configured by postcode, by order value, by consignment size, or a combination thereof. The freight matrix can be as simple or complex as required, with different parameters able to be specified for different regions. There are 3 main components to set up:
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1. Freight Countries
The 'Freight Countries' table determines the countries which can be used to configure carrier Charging Zones.
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Field | Value |
Code | A unique code/value to represent the Country |
Description | A short description / country name |
Default Country | This flag denotes whether the country is the default for freight calculations |
Default Freight Carrier | The default carrier for the country. Populated from Carriers entered on the 'Standard Freight' tab |
Default Consignment Charge | A default charge for the country, which can be overridden at a Carrier charging zone level |
Default Kg Rate ($/Kg) | A default $/KG charge rate, which can be overridden at a Carrier Charging zone level |
Do Not Override Customer Carrier Code | When set to 'Yes', the system will use the carrier code from Customer 'Delivery Code' (dr-delivery-route-code) in PRONTO, but will still calculate the charges based on this freight option. |
2. Carriers
Below is the Standard Freight Carriers table, with an explanation of each value.
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Tip |
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For per kilogram charges, it is essential to have weight data populated in the PRONTO Stock Master. This is also important for carriers with physical restrictions on consignment sizes or dimensions. |
3. Charging Zones
Each Carrier Code has its own Charging Zone table, where postcode ranges can be split up to attract different charge rates. Carrier Codes with no charging zone entered will never be displayed as a freight option to the end user (however they might still exist in the freight table for Track & Trace functions).
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Field | Value |
Country* | Country name for this carrier option. The values in this drop-down list are populated from the data on the 'Freight Countries' tab. |
Region Description* | A short description of the region or zone. |
Starting Postcode for this Zone* | The starting postcode (e.g. 4000 if this zone were to be all of Queensland). |
Ending Postcode for this Zone | The ending postcode (e.g. 4999 if this zone were to be all of Queensland). |
Delivery Lead Time | The number of days required to deliver from the warehouse to the destination. This value overrides the system setting default, and does not include the Shipping Lead Time (also in system settings). |
Freight Option Method | The method by which charges are calculated for this zone. Either $/KG, or as a % of Order Total. |
Basic Freight Calculations Only | If set to 'Yes', the system will only charge the value entered in the 'Basic Consignment Charge ($/Consignment)' field. The $/KG rate will not be added. |
Basic Consignment Charge ($/Consignment) | The base charge amount which applies to this zone. |
Basic KG Rate ($/KG) | The dollar per KG rate which applies to the order. This may be used on its own, or added to the 'Basic Consignment Charge'. Note - This value must be blank if '% of Order Total' is in use. |
% of Order Total | The percentage of the total order value which applies to the order as a freight charge. This may be used on its own, or added to the 'Basic Consignment Charge'. Note - This value must be blank if 'Basic KG Rate ($/KG)' is in use. |
Requires Quote If No Charge | From version 3.82. When no freight options are found, the order is integrated to the ERP as normal to commit stock, but no payment is taken (as freight charges will generally be added manually later). Note - Requires the System flag 'Enable Freight Quotes For Bulky Item Orders' to be turned on in order to work. |
Step-by-step guide
To configure Standard Freight:
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QLD has a Basic Consignment Charge of $22.00 (inc-GST), and a $0.50/kg rate. There is a Delivery Lead Time of 3 days.
Special Freight Products
It is also possible to configure a fixed charge for a particular product. In this scenario, the product with a fixed charge is excluded from the normal freight calculations, instead attracting the special charge entered on the 'Special Freight Products' tab.
In the screenshot below, product CV100 incurs a $50.00 (inc-GST) freight charge.
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Additional Information
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Please Note - in order to use Special Freight Products, the system flag 'Enable Special Freight Products Checks' must be turned on (found in the CMS Settings page, /zSettings.aspx). |
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