...
| Multiexcerpt | ||
|---|---|---|
| ||
The Credit Card Verification feature allows you to put in place a security process to check ownership of credit cards used for orders on your site. When turned on, the system will flag credit card orders over a set monetary threshold completed through guest checkout and when a new credit card is used by registered Users or Customers. Two verification methods are available - Short Change (the new and recommended one) and Split Charge (the older method). Affected orders are placed |
Your site and payment provider may have a range of fraud prevention methods in place. CSS allows you to implement a security process for payment by credit card (through eWay) so that when a credit card order with a new credit card is received, it is placed on hold ('pending') until credit card ownership has been verified.
...
For registered users and customers, successful verification of a credit card means it can be used for subsequent orders without triggering further security checks. Also, if a registered user has multiple orders 'pending' against the same credit card, the system will release all orders upon its successful verification. For extra security, guest checkouts over the threshold amount (in different application sessions?) will always trigger the verification process even when the credit card has been used before.
...
| Info |
|---|
|
Step-by-step
...
guide
1. Edit settings
Credit Card Verification settings can only be configured by your site's CMS administrators.
...
Option Default Value Description Override Available? Enable Immediate Order Integration OFF OFF: the verification process begins upon submission of the order. The order has the status 'pending' on your website.
ON: the system will integrate the order to the ERP before the verification process is initiated.
This option (used with the ShortChange method) provides increased efficiencies for your business during the verification process period:
- stock status - ordered items are committed to that order and are marked unavailable in your ERP so they cannot be ordered by other customers, online and offline,
- multiple orders - when a credit card is verified, all remaining pending orders on that credit card are also automatically updated and available for further online processing by your team members,
- cash receipt issue - cash receipts are written at the time of integration and can be reconciled more easily with your customer's credit card payment since they occur on the same day
Role level Attempts Allowed 3 The number of times the user or customer can attempt to verify ownership by entering one of the verification amounts charged to their credit card before the order is cancelled.
Role level Percentage Split (of the order amount) 85 Applies to the Split Charge method only. The system will split the total amount payable into two charge amounts (the first split equalling this value +/- the Credit Card Verification Percentage Variant). A correct split charge must be entered to verify credit card ownership.
Role level Threshold Order Amount 250.00 The system will hold orders over this amount until the user/customer can verify credit card ownership.
Role level Days to Hold Order 45 The the number of days an order remains open for the user to validate the credit card.
Role level Usage Type Customer Credit Card Verification can be set against the user's login or the customer. Note - Guest user orders (in different application sessions) will always trigger a verification request requests when over the Threshold Order Amount.
Role level Verification Method ShortChange Select ShortChange (recommendeddefault) or SplitCharge (note - SplitCharge is a legacy method that is no longer supported by CV.)
Short Change - the system will charge the credit card once and the charge appears in a single cash receipt. A random amount between the 'Payment Amount' and 'Payment Amount - Max Short Charge Amount' is deducted before charging. The customer/user must be able to confirm the 'short change' amount charged.
- The Short Change method is recommended because it involves has the advantage of involving a single charge and only one cash receipt, which streamlines the reconciliation of credit card charges with cash receipts for your business and customers, and minimises the number of reversals needed.
- Split Charge (old legacy method) - the system will charge the credit card twice in accordance with the 'Percentage Split' previously entered. They appear as two separate charges with two cash receipts. The customer/user must be able to confirm one of the split charges to pass the verification check.
Role level Days Before Initial Reminder Email 2 The number of days after order placement to send an initial reminder email if the customer has not verified the credit card.
Days Before Subsequent Reminder Email 7 The number of days after the initial reminder email to send a follow-up reminder email if the customer has still not verified the credit card. Notification Email Blank Enter the email address to which the system will send email notifications of orders pending, awaiting verification.
Online Team Email Blank Enter a team email address to which the system will send email notifications of orders pending, awaiting verification.
Role level Order Integration Order Status 17 This value represents the order status 'pending'. If the 'enable immediate integration' is on, this value represents the order status of 'pending' but unintegrated in the ERP.
Short Change Settings
Max Short Change Amount
$1.00
Applies to 'ShortChange' option only. When ShortChange is selected, the system will charge the payment amount minus a random amount. The Max Short Change Amount represents the maximum amount that can be deducted off the total.
...