Overview
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Customer Self Service Your website offers pickup ('Click and Collect' provides a ) but you might want some products to default to 'delivery by email' even though the customer nominates the 'pickup' option for products that are to be electronically delivered. at Checkout. Now individual products can be flagged for electronic delivery. Perfect for gift cards and digital products! |
There are 3
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steps to enable this feature:
- Contact CV support to set up and switch on the option for your site. (Available for version 4.20 and higher.)
- Set up email delivery address for communications.
- Toggle on 'email delivery' for
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- specific products.
1. Contact CV Support
This feature must be configured and set up by CV Support. To turn this feature on, contact us and request that we enable to enable it for youyour site.
2. Add 'Email Delivery' Address to relevant Email templates
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This step will be configured for your site when CV Support turns on Email Delivery for your site. However, you can always add and edit the 'Email Delivery Address widget Widget' in email templates. |
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'Email delivery' is treated as a delivery option and is added to the following templates using an Email Order Address widget:
- Order Placed Email
- Order Confirmation Email Email.
This ensures that a product can be marked as delivered by email (and not by pickup or physically delivered) in emails sent by the system to the customer about their order.
Each template must have its own Email Order Address widget selected for 'email delivery'. Perform Complete the following steps for each template.
- Navigate to Content → Emails.
- Find the template 'Order Placed Email' (Note - this procedure must be done for 'Order Confirmation Email' template as well).
- Click Edit.
- Find the zone where delivery address options ('Email Order Address' widget) have been inserted.
- Click Add Widget.
- Search for the 'Email Order Address' widget and click Add Widget.
- Edit the Email Order Address screen:
Description: enter a description of the delivery mode, e.g., 'Email Delivery'
Layer: select whether this will apply to all pages or to a particular layer
Address Title: enter the text that will appear in the email
Address Type: select Email Delivery
Show Additional Address Field?- To save your changes, click Save.
To make effect the changes active on your sitewebsite, click Publish. In order placed and confirmation emails, the customer will be informed that the product will be delivered by email. Note - If an order has multiple items and not all are to be sent by email, the customer's address (for delivery) or store address (for pickup) will appear in place of the 'email delivery message'.
3. Toggle on 'Email Delivery' for a Product
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If this section does not appear on your in a product's Product Maintenance page, it's likely that it has not been enabled in 'Feature Settings'. See Product Maintenance help. |
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- Go to the Product Maintenance page for the product.
- In the Product Information page, scroll down to 'Is Email Delivery' and toggle it on.
- Save the change.
In the 'Product Details', 'Shopping Cart' and 'Confirmation' pages, the product will be marked as 'Delivered via Email'. In the Checkout page, delivery cost will be
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flagged as 'no charge'.
Product Detail page
In the Shopping Cart
At
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Checkout
Related
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Help
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Additional Information
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Please Note - in order to use this 'Email Delivery' feature, .... |
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Minimum Version Requirements |
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Prerequisites |
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Self Configurable |
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Business Function |
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BPD Only? |
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B2B/B2C/Both |
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Ballpark Hours From CV (if opting for CV to complete self config component) |
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Ballpark Hours From CV (in addition to any self config required) |
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Third Party Costs |
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CMS Category |
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