Page History

...

Orders above a set threshold amount by guest users and registered Users or Customers (which one depends on your settings) whenever a new credit card is used are placed on hold 'pending'.
The card is not charged the order total but a randomly-generated amount under it (within the maximum undercharge limit set). (Note - The legacy 'split charge' method is also available but is no longer supported by Commerce Vision.)
The buyer receives an 'order pending' confirmation email, which includes instructions on how to verify the card.
The buyer checks the actual charged amount(s) in their credit card account and returns to your site to enter it in the verification page.
If verification is successful, the system will release the order for fulfilment, and if not, cancel it.

...

Note

For Users/Customers, (i) once a credit card has been successfully verified, it can be used for subsequent orders without triggering further security checks; (ii) multiple orders 'pending' against the same credit card will all be released upon successful verification through one of these orders.
Guest orders over the threshold amount will trigger the verification process even when the credit card has been used before (unless a guest makes multiple purchases in the same browser session).
CMS users (depending on Role) can track and manage orders undergoing this verification process through the Credit Card Verification page.
This feature has two modes: 'immediate order integration' ON or OFF. See 'Edit Settings' below for details about each one.

Prerequisites to using Credit Card Verification

...

Option Default Value Description Override Available?
Enable Immediate Order Integration OFF
OFF: the verification process for the order is completed online in CMS. Integration to the ERP occurs only after the verification process is over. The order status of 'pending' is in CMS only.
ON: the system will integrate the order to the ERP before the verification process is initiated. The order has the status 'pending' on your website and in your ERP.
The ON option provides the following business efficiencies during the verification process period:
stock status - items are committed to the 'pending' order and are marked unavailable in your ERP so they cannot be offered for other purchases, online and offline,
multiple orders - when a credit card is verified, all remaining pending orders on that credit card are automatically confirmed and moved to the next step of order fulfilment, CHECKthe order processing. CHECK
cash receipt issue - cash receipts are written at the time of integration and can be reconciled more easily with your customer's credit card payment since they occur on the same day

Role level
Attempts Allowed 3
The number of times the user can attempt to enter a correct amount charged to their credit card before the order is cancelled.

Role level
Percentage Split (of the order amount) 85
Applies to the Split Charge method only. The system will split the total order amount into two charge amounts (with the first split equalling this value +/- the Credit Card Verification Percentage Variant). One of the two split charge amounts must be entered to verify credit card ownership.

Role level
Threshold Order Amount 250.00
The system will put orders over this amount on hold ('pending') until credit card ownership is verified.

Role level
Days to Hold Order 45
The the number of days an order remains open for the user to validate the credit card.

Role level
Usage Type Customer
Credit Card Verification is set against the User's login or the Customer.

Role level
Verification Method ShortCharge
The charge method used. ShortCharge or SplitCharge (note - SplitCharge is a legacy method that is no longer supported by CV.)
Short Charge - the system charges the credit card once. The amount charged is the total order amount minus a random amount under the value entered in the 'Max Short Charge Amount' field. This actual charged amount must be entered to verify credit card ownership.
The 'Short Charge' method has the advantage of being only a single charge with the issuance of one cash receipt. This streamlines the reconciliation of credit card charge with cash receipt for your business and customers, and minimises the number of reversals if these are needed.

Split Charge (legacy method) - the system charges the credit card twice in accordance with the 'Percentage Split' previously entered. They appear as two separate charges with two cash receipts. One of these charged amounts must be entered to verify credit card ownership.
Role level
Days Before Initial Reminder Email 2
The number of days an initial reminder email is sent after order placement if the customer has not verified the credit card.

Days Before Subsequent Reminder Email 7
The number of days after the initial reminder email a follow-up reminder email is sent if the customer still has not verified the credit card.

Notification Email Blank
(Used only when 'Enable Immediate Order Integration' is OFF.) The email address to which the system sends notifications of failed verification attempts and order cancellations when maximum verification attempts have been reached.

Online Team Email Blank
(Used only when 'Enable Immediate Order Integration' is OFF.) The email address to which the system sends copies of emails received by the purchaser, i.e., order pending and order confirmation emails.
Role level
Order Integration Order Status 17
This value represents the order status 'pending'. If the 'enable immediate integration' is on, this value represents the order status of 'pending' but unintegrated in the ERP. CHECK If your ERP uses a different number, you can change this value.

Short Charge Settings
Max Short Charge Amount
$1.00
Applies to the 'ShortCharge' method only. The maximum amount the system can undercharge an order total.

...

Space shortcuts

Page tree

Versions Compared

Old Version 61

New Version 62

Key

Prerequisites to using Credit Card Verification

Option	Default Value	Description	Override Available?
Enable Immediate Order Integration	OFF	OFF: the verification process for the order is completed online in CMS. Integration to the ERP occurs only after the verification process is over. The order status of 'pending' is in CMS only. ON: the system will integrate the order to the ERP before the verification process is initiated. The order has the status 'pending' on your website and in your ERP. The ON option provides the following business efficiencies during the verification process period: stock status - items are committed to the 'pending' order and are marked unavailable in your ERP so they cannot be offered for other purchases, online and offline, multiple orders - when a credit card is verified, all remaining pending orders on that credit card are automatically confirmed and moved to the next step of order fulfilment, CHECKthe order processing. CHECK cash receipt issue - cash receipts are written at the time of integration and can be reconciled more easily with your customer's credit card payment since they occur on the same day	Role level
Attempts Allowed	3	The number of times the user can attempt to enter a correct amount charged to their credit card before the order is cancelled.	Role level
Percentage Split (of the order amount)	85	Applies to the Split Charge method only. The system will split the total order amount into two charge amounts (with the first split equalling this value +/- the Credit Card Verification Percentage Variant). One of the two split charge amounts must be entered to verify credit card ownership.	Role level
Threshold Order Amount	250.00	The system will put orders over this amount on hold ('pending') until credit card ownership is verified.	Role level
Days to Hold Order	45	The the number of days an order remains open for the user to validate the credit card.	Role level
Usage Type	Customer	Credit Card Verification is set against the User's login or the Customer.	Role level
Verification Method	ShortCharge	The charge method used. ShortCharge or SplitCharge (note - SplitCharge is a legacy method that is no longer supported by CV.) Short Charge - the system charges the credit card once. The amount charged is the total order amount minus a random amount under the value entered in the 'Max Short Charge Amount' field. This actual charged amount must be entered to verify credit card ownership. The 'Short Charge' method has the advantage of being only a single charge with the issuance of one cash receipt. This streamlines the reconciliation of credit card charge with cash receipt for your business and customers, and minimises the number of reversals if these are needed. Split Charge (legacy method) - the system charges the credit card twice in accordance with the 'Percentage Split' previously entered. They appear as two separate charges with two cash receipts. One of these charged amounts must be entered to verify credit card ownership.	Role level
Days Before Initial Reminder Email	2	The number of days an initial reminder email is sent after order placement if the customer has not verified the credit card.
Days Before Subsequent Reminder Email	7	The number of days after the initial reminder email a follow-up reminder email is sent if the customer still has not verified the credit card.
Notification Email	Blank	(Used only when 'Enable Immediate Order Integration' is OFF.) The email address to which the system sends notifications of failed verification attempts and order cancellations when maximum verification attempts have been reached.
Online Team Email	Blank	(Used only when 'Enable Immediate Order Integration' is OFF.) The email address to which the system sends copies of emails received by the purchaser, i.e., order pending and order confirmation emails.	Role level
Order Integration Order Status	17	This value represents the order status 'pending'. If the 'enable immediate integration' is on, this value represents the order status of 'pending' but unintegrated in the ERP. CHECK If your ERP uses a different number, you can change this value.
Short Charge Settings Max Short Charge Amount	$1.00	Applies to the 'ShortCharge' method only. The maximum amount the system can undercharge an order total.