Overview
Multiexcerpt |
---|
MultiExcerptName | Feature Overview |
---|
|
User Debtor Integration allows for 2-way integration between your web users and your PRONTO debtors. Any time a B2C web user is created, a corresponding PRONTO customer will be created. The converse is also true - new PRONTO customers will automatically trigger the creation of a linked web user. User Debtor Integration also extends to user and customer updates. For example, if a user updates their shipping address online, their PRONTO customer record will also be updated to reflect the change. This functionality is primarily of use to our clients with physical, brick & mortar shopfronts. With User Debtor Integration, the customer experience is synchronised and consistent across the various retail channels. Order history is maintained, communication is uninterrupted, and data is always up-to-date. |
Example scenarios
- Online
- A new user registers on your website.
- If their default role matches your User Debtor criteria, a new PRONTO account is automatically created.
- The web user logs in and updates their details (billing address, phone number).
- On integration, the PRONTO record is also updated.
- The web user enters one of your physical store locations and makes a purchase.
- At the point of sale, their email address is queried and the transaction is linked to their PRONTO customer account, ensuring order history data is complete.
- The web user logs in and navigates to the Order History page.
- All orders, both online and in store, are visible in the user's history.
- In Store
- A new customer enters your retail location and makes a purchase.
- At the point of sale, a new PRONTO account is created.
- On integration, a linked web user is also created.
- Your new customer is sent an email advising them of their login details.
- The customer logs in and can now:
- update contact and delivery information
- view Order History
- purchase online
...
Due to complex field mappings between PRONTO and the website, it is not advisable to self-implement this functionality. If you're interested in User Debtor Integration for your site, please contact Commerce Vision for guidance.
Additional Information
Multiexcerpt |
---|
MultiExcerptName | Additional Info |
---|
|
-- |
Multiexcerpt |
---|
hidden | true |
---|
MultiExcerptName | Feature Title |
---|
|
User Debtor Integration |
Minimum Version Requirements |
Multiexcerpt |
---|
MultiExcerptName | Minimum Version Requirements |
---|
| 03.88.00 |
|
---|
Prerequisites |
Multiexcerpt |
---|
| Commerce Vision Integrator version 4.63 PRONTO proledb version 3.11 |
|
---|
Self Configurable |
Multiexcerpt |
---|
MultiExcerptName | Self Configurable |
---|
| No |
|
---|
Business Function |
Multiexcerpt |
---|
MultiExcerptName | Business Function |
---|
| Administration |
|
---|
BPD Only? | |
---|
B2B/B2C/Both |
Multiexcerpt |
---|
MultiExcerptName | B2B/B2C/Both |
---|
| B2C |
|
---|
Ballpark Hours From CV (if opting for CV to complete self config component) |
Multiexcerpt |
---|
MultiExcerptName | Ballpark Hours From CV (if opting for CV to complete self config component) |
---|
| Contact CV Support |
|
---|
Ballpark Hours From CV (in addition to any self config required) |
Multiexcerpt |
---|
MultiExcerptName | Ballpark Hours From CV (in addition to any self config required) |
---|
| Contact CV Support |
|
---|
Third Party Costs |
Multiexcerpt |
---|
MultiExcerptName | Third Party Costs |
---|
| n/a |
|
---|
CMS Category |
Multiexcerpt |
---|
MultiExcerptName | CMS Category |
---|
| CMS Category |
|
---|
Related
...
help
Content by Label |
---|
showLabels | false |
---|
max | 5 |
---|
spaces | KB |
---|
showSpace | false |
---|
sort | modified |
---|
reverse | true |
---|
type | page |
---|
cql | label in ("settings","how-to","cms") and type = "page" and space = "KB" |
---|
labels | how-to cms settings |
---|
|