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- A customer visits your website and makes a purchase, paying by credit card.
- Customer Self Service (CSS) The system includes the user's name, address, and email address in the data sent to eWay as part of the transaction.
- eWay flags the transaction as potentially fraudulent, and returns a response message containing a fraud code (F-XXXX).
- CSS The system integrates this response message to PRONTO as a sales order note line (one note line per each fraud response message).
- An alert email is then sent to your nominated eCommerce team member.
- The order is put on hold for you to action.
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