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Your business may have a set of Terms and Conditions (T&C) a User must agree with before they can save their standing order. If enabled, the T&C section appears in the Schedule Standing Order panel when a standing order is being created. The User must tick a checkbox to confirm they have read and agreed to the T&C before the standing order can be saved. If the User fails to tick the checkbox and attempts to save the standing order, a popup message alerts them that their consent is required. Adding and enabling the T&C is done in the Schedule Standing Order Panel Widget.
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(ii) Standing Order Schedule Information Widget
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- Standing Order Due Days Notifier: schedules expiry warning and recurring order due soon emails to be sent to the Owner and any other cc'ed Users (MANDATORY if order placed due soon emails are to be sent),
- Standing Order Expiring Soon Notifier: schedules expiry warning soon emails to be sent to the Owner and any other cc'ed Users (MANDATORY if standing order expiring soon emails are to be sent),
- Standing Order Approver Notifier: (applies only if the Order Approvals function is active on your site) schedules emails relating to standing order approvals (ONLY IF ORDER APPROVALS IS ACTIVE)
- Standing Order Task: schedules all other standing order-related emails. (MANDATORY)
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Standing Order Awaiting Approval Email
This email notifies a User they are the approver for a standing order. (See Approver Functions for more information.)Expand title Click here to view an example... The email content includes:
- Email title/subject: alerts the recipient that this is an 'Awaiting Approval of Standing Order' email
- Order Details: include the Order Number, Customer information, and the User who created the standing order
- Recurrence Information: includes how often the order will recur, the next recurrence date, and which users if any will be alerted at each recurrence
- Order Summary: includes order lines and order amount
- Order Address and delivery instructions (not displayed)
The content can be edited and customised in various widgets in the Standing Order Awaiting Approval Email template.
Standing Order Awaiting Approver Selection Email
This email notifies the standing order Creator/Owner that they need to select an approver. The contents of this email can be edited or customised in various widgets in the Standing Order Awaiting Approver Selection Email template.Expand title Click here to view an example... The email content includes:
- Email title/subject: alerts the recipient that this is an 'Awaiting Approver Selection' email
- Order Details: include the Order Number, Customer information, and the User who created the standing order
- Recurrence Information: includes how often the order will recur, the next recurrence date, and which users if any will be alerted at each recurrence
- Order Summary: includes order lines and order amount
- Order Address and delivery instructions (not displayed)
The content can be edited and customised in various widgets in the Standing Order Awaiting Approver Selection Email template.
Emails related to Standing Order Due and Expiry
The Standing Order Due Days Notifier task will trigger the following emailsemail:
- Standing Order Due Days Notification Email
This email is sent to the current owner and any cc'ed Users to remind them that a recurrent order is due to be placed in 'X' number of days. The text for the message can be edited in the Standing Orders Due Days Widget.
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The Standing Order Task Expiry Soon Notifier task will trigger the following emailsemail:
Standing Order Changed Ownership Expiry Email
This email is sent when ownership of the standing order is transferred to another User. It is sent to the old current owner , new Owner, and any cc'ed Users entered for 'X' number of days before the standing order expires. The number of days is set in standing order settings. The content text for the message is can be edited in various widgets in the Standing Order Expiry Email templateWidget.Expand title Click here to view an example... The email content includes:
- Ownership change details
Order
Changed Ownership- Date of expiry
- Email order details
- Recurrence information
- Order summary
- Order address and delivery instructions
The content can be edited in various widgets in the Standing Order
Expiry Email template.
All other emails for Standing Order
The Standing Order Task will trigger the following emails:
Standing Order
No ProductsChanged Ownership Email
to the current Owner
This email is sentwhen ownership of the standing order
and any cc'ed Users. It is triggered when no products are available for a recurring order and the recurring order is not placed.)is transferred to another User. It is sent to the old owner, new Owner, and any cc'ed Users entered for the standing order. The content can be edited
and customisedin various widgets in the Standing Order
No Products emailExpiry Email template.
Example:
Standing Order Over Budget Email
This emailExpand title Click here to view an example... The email content includes:
- Ownership change details
- Order details
- Recurrence information
- Order summary
- Order address
The content can be edited in various widgets in the Standing Order Changed Ownership template.
- Standing Order No Products Email
This email is sent to the current Owner of the standing order and any cc'ed Users. It is triggered when re-pricing or re-adjustment to a standing order means the next processed order will be over budget. no products are available for a recurring order and the recurring order is not placed.) The content can be edited and customised in various widgets in the Standing Order Over Budget No Products email template.
Example:
- Standing Order Expiry Over Budget Email
This email is sent to the current owner Owner of the standing order and any cc'ed Users 'X' number of days before the standing order expires. The number of days is set in standing order settings. The text for the message is can be edited in the Standing Order Expiry Widget.Expand title Click here to view an example... The email content includes:
- Date of expiry
- Email order details
- Recurrence information
- Order summary
- Order address and delivery instructions
Add Standing Order widgets for Order notification emails
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