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When a new B2C Website User registers on your site, the standard process activates their account after they submit the registration form. This means the user can is able to immediately log into your site straightaway, browse your products and services and make purchases. However, for extra security, you can add an email verification step to the process. When in useactive, the user will remain inactive until they confirm email address ownership by clicking the link in the verification email sent after registrationregistering.  

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1. In the CMS, navigate to Settings → Feature Management → User. 
   
   
2. Ensure User Accounts is enabled, then click Configure. 
   
   
   
3. 'Scroll down to the B2C Registration Verification' section.
   
   
   
4. To enable the registration verification option for all self-registering B2C Users, toggle ON Enable B2C Registration Verification. (Note: you can set a Role as an Override for this setting if you prefer.)
   
   
5. If you want the User to be notified their account is active after verification, toggle ON Enable Send User Notification Email. (Note: you can set a Role as an Override for this setting if you prefer.)
   
   
6. In Email Timeout (Minutes), enter the amount of time (in minutes) the User has to click on the link after receipt of the verification email before it expires.   
   
   
7. Do you want a particular specific staff member to be alerted when a User registers on your site? If you do, enter the email address in Notification Email Address. TIP - this option can be useful if a User registers and does not activate their account.    
   
   
8. Do you want notification emails to the User to be sent from a particular specific email address? If you do, enter the email address in From Email Address. If left blank, the default send email address in the system will be used. (Note: you NOTE - you can set a Role as an Override for this setting if you prefer.)
   
   
9. To save your settings, click Save or Save & Exit.
   
   

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Each template contains an email content widget for emails sent during the Registration Verification process. Click on the link to each widget for further help in customising each email message.

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What Users will experience

1. When the User submits the registration form, they are alerted on your site that a verification email has been sent.  
   
   
2. The email they receive contains a link to verify and activate their account. 
   
   
   

3.   

   (i) If the User clicks on the link before it expires, they are taken to your site where a message confirms successful verification.  Their account is now activated and they can now login to their account. Image Modified

   (ii) If the link has expired when the User clicks

   on

   it, they will be alerted that they need to generate another verification email by clicking

   on

   the provided link.  Image Modified Clicking

   on

   the link will take them to a page where they can enter their email address and submit a request for another verification email.  Image Modified Once submitted, a message confirms that the verification email has been sent. Image Modified

    
   
   

Additional Information

Related help

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