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What your customers see
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This guide describes the default options for the Order Tracking function. To implement additional fields and options you want to provide for your customers in order tracking, e.g., Job Number, please contact Commerce Vision. |
Your users access Order Tracking on the Dashboard menu when logged into your website. The name of the menu may be different, depending on what it has been named during set up. It is usually called 'Track Orders' or 'Order History'. NOTE - It is available only if the user's role includes tracking their orders. The functionality is generally enabled for B2B customers but can be made available to any user group.
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By selecting the 'Order History' menu item, the user is taken to the Order History page. They can search for a specific order or find orders that fit the search criteria.
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This guide describes the default options for the Order Tracking function. To implement additional fields and options you want to provide for your customers in order tracking, e.g., Job Number, please contact Commerce Vision. |
Under the Search tool, the Order History page will list all orders and related data such as current order status, order date, and order total. (Editing display options is done in the Track Order Widget.)
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