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title Q: On my customer's Order History screen, I see orders that already have the status: Completed Orders. Will such orders disappear from this screen and move to Account Enquiry or Pay Accounts? If so, how long after an order is completed is it moved?

A: The Order History is a record of ALL orders and will always include completed orders. Pay Accounts is only for outstanding invoices.

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Why are my customers' completed orders still in their Order History?


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title Q: On my customer's Order History screen, I see orders that already have the status: Completed Orders. Will such orders disappear from this screen and move to Account Enquiry or Pay Accounts? If so, how long after an order is completed is it moved?

A: The Order History is a record of ALL orders and will always include completed orders. Pay Accounts is only for outstanding invoices.