...
But what about users who don't order via your website? There will always be customers who prefer to chat to their Sales Rep and order with them, or those users who need to speak to a Customer Service advisor before placing a particular an order over the phone. Good news - as long as the email address is stored in PRONTO, those customers can receive the same Order Confirmation and Shipped emails as your web users!
...
| Table of Contents | ||||||
|---|---|---|---|---|---|---|
|
| Info | ||
|---|---|---|
| ||
|
Enable the Functionality
- Login to the CMS.
- Navigate to Advanced Content → Resources.
- Search for the resource 'rcOrderConfirmedEmailWhereClause'
- Click 'Modify'.
In the Resource Value field, enter '1 = 1'.
Tip If you're testing this in your Stage site (recommended!), adjust the where clause to one specific test customer only. This way, orders in the Test ERP won't trigger real emails to real customers during testing!
Instead of a where clause of "1 = 1", try "something like Code = 'ABC02" ' (which would apply to customer ABC02 only).
- Click 'OK' to save.
- Now search for the resource 'rcOrderShippedEmailWhereClause'.
- Click 'Modify'.
- In the Resource Value field, enter '1 = 1'.
- Click 'OK' to save.
- Refresh the System Settings dictionary to pick up the above changes. You can find instructions here - Forcing A Cache Refresh.
...