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On occasion, Administrators might need to remove disable a user from the database. However, the user still have 'active orders'.In order to protect the database integrity, users with associated orders cannot be deleted but rather deactivated. . Or the system locks out the user due to too many failed login attempts. The user remains active as a customer but they cannot login to the website. Disabling a user is different from deactivating a user. Users with active orders or orders awaiting their approval cannot be deactivated (made permanently inactive) but they can be disabled.

When a disabled user attempts to login, a message displays to alert them that they are restricted from logging in .     

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Step-by-step guide

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To deactivate a user with active orders.

1. Navigate to the User Maintenance Page
2. Search for the user account that needs to be unlocked
3. Click Modify to edit the user details
4. Change the Deactivate User Account flag so that it is checked
5. Click OK to save the user

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Administrators can manually disable a user in the CMS or while logged into the website as Administrator. The system will also disable a user for too many failed login attempts.

Disable/enable user in the CMS

To disable/enable a user:

1. Go to ECommerce → Users → Website Users
   
   
2. Use Search to find the user and click Edit next to them.
   
   
3. Toggle ON/OFF Disable User Account.
   
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4. Click Save & Exit. 
   
   

Disable/enable user in Website User Maintenance

To disable/enable a user in User Maintenance:

1. Logged in as Admin on your website, go to Accounts → User Maintenance (zUsers.aspx) or Advanced User Maintenance.
   
   
2. Use the Search tool to find the user, then click the radio button next to them.
   
   
3. Click Modify.
   
   
4. Tick/untick Deactivate User Account as needed.
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5. To save the change, click OK.

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