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| MultiExcerptName | Feature Overview |
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| Excerpt |
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In conjunction with Best Practice Design, you can implement Add an Alternate Product Substitution offer feature, whereby where out of stock items in the cart can be substituted with alternates at the customer's request. |
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This feature could also be used to showcase higher quality or higher margin products compared to those your customer has selected.
The scenario is as follows:
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| MultiExcerptName | Additional Info |
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| Note |
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Products must have Alternates configured (either in the ERP or the CMS) in order for this functionality to work. If an out of stock product has no Alternate data, the button will not display. Information on configuring Alternate product data in PRONTO can be found here.
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| hidden | true |
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| MultiExcerptName | Feature Title |
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Alternate Product Substitution |
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| Minimum Version Requirements |
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| MultiExcerptName | Minimum Version Requirements |
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| 03.79.00 |
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| Prerequisites | |
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| Self Configurable |
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| MultiExcerptName | Self Configurable |
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| Yes |
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| Business Function |
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| MultiExcerptName | Business Function |
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| Behaviour & PersonalisationWebsite User Experience |
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| BPD Only? | |
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| B2B/B2C/Both |
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| MultiExcerptName | B2B/B2C/Both |
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| Both |
| Ballpark Hours From CV (if opting for CV to complete self config component) | | Multiexcerpt |
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| MultiExcerptName | Ballpark Hours From CV (if opting for CV to complete self config component) |
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Contact Commerce Vision |
Ballpark Hours From CV (in addition to any self config required) | multiexcerpt | | MultiExcerptName | Ballpark Hours From CV (in addition to any self config required) |
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| Contact Commerce Vision |
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| Third Party Costs |
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| MultiExcerptName | Third Party Costs |
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| MultiExcerptName | CMS Category |
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| CMS Productsn/a
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| CMS Category | |
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Related help
| Content by Label |
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| showLabels | false |
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| max | 10 |
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| spaces | KB |
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| showSpace | false |
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| sort | modified |
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| reverse | true |
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| type | page |
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| excludeCurrent | true |
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| cql | label = "product-maintenance" and type = "page" and space = "KB" |
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| labels | kb-how-to-article |
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| Content by Label |
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| showLabels | false |
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| showSpace | false |
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| title | Related widgets |
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| excludeCurrent | true |
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| cql | label = "widget" and title ~ "alternate" |
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