...
Overview
| Multiexcerpt |
|---|
| MultiExcerptName | Feature Overview |
|---|
|
| Excerpt |
|---|
In Customer Self Service, a system setting controls Administrators can enable or disable the setting to control whether B2B users can see and track the orders for ALL customer accounts they have access to, or just those of the account they are currently in. |
|
When a user logs into your website, they are taken to their default customer account. However, some users are associated with multiple customer accounts. They can switch to another account while logged in. When a user accesses Order Tracking from the Dashboard menu, you can decide whether they can see all orders from all accounts or just those for the account they are
...
in.
| Info |
|---|
This does not operate from the PRONTO Bill-To structure. Accounts MUST be set up in the CSS Multi Customer area against the user. This allows for more flexibility in control over the accounts. See Drilling Down to a Sales Order from the Bill-To Account for details on setting this up. |
Step-by-step guide
...
To Allow Multiple Account Users to View All Orders:
...
allow multiple account users to view all orders:
- Login to your website and navigate to Preferences → System Preferences (/zPrefs.aspx).
- Click the 'the Browse' tab.
- In the 'the Order Search Options' section section, tick the 'the Include all MultiAccount Customer Orders' flag checkbox.
If this is not ticked, the Order History/Track Orders page will only include those orders for the current account the user is currently in. - Click the 'Update' button to saveTo save, click the Update button.
Additional Information
...
| Additional Info | | Note |
|---|
This functionality is not available where Live order enquiries are made, due to speed considerations with the ERP query. Only sites using standard order tracking can enable this function. |
| Multiexcerpt |
|---|
| hidden | true |
|---|
| MultiExcerptName | Additional Info |
|---|
|
Not available where Live order enquiries are made, due to speed considerations with the ERP query. |
| Minimum Version Requirements |
| Multiexcerpt |
|---|
| MultiExcerptName | Minimum Version Requirements |
|---|
| **.**.** |
|
|---|
| Prerequisites |
| Multiexcerpt |
|---|
| | Info |
|---|
This functionality does Does not operate from the from the PRONTO Bill-To structure. The accounts Accounts MUST be set up in the CSS Multi Customer area against the user . This allows for more flexibility in control over the accounts. See Drilling Down to a Sales Order from the Bill-To Account for details on setting this up. |
|
|---|
| Self Configurable |
| Multiexcerpt |
|---|
| MultiExcerptName | Self Configurable |
|---|
| Yes |
|
|---|
| Business Function |
| Multiexcerpt |
|---|
| MultiExcerptName | Business Function |
|---|
| AdministrationOrders |
|
|---|
| BPD Only? | |
|---|
| B2B/B2C/Both |
| Multiexcerpt |
|---|
| MultiExcerptName | B2B/B2C/Both |
|---|
| B2B |
| Ballpark Hours From CV (if opting for CV to complete self config component) | | Multiexcerpt |
|---|
| MultiExcerptName | Ballpark Hours From CV (if opting for CV to complete self config component) |
|---|
|
Contact CV Support |
Ballpark Hours From CV (in addition to any self config required) | | Multiexcerpt |
|---|
| MultiExcerptName | Ballpark Hours From CV (in addition to any self config required) |
|---|
| Contact CV Support |
|
|---|
| Third Party Costs |
| Multiexcerpt |
|---|
| MultiExcerptName | Third Party Costs |
|---|
| n/a |
| CMS Category | | Multiexcerpt |
|---|
| MultiExcerptName | CMS Category |
|---|
|
|---|
Related help
| Content by Label |
|---|
| showLabels | false |
|---|
| max | 5 |
|---|
| spaces | KB |
|---|
| showSpace | false |
|---|
| sort | modified |
|---|
| reverse | true |
|---|
| type | page |
|---|
| cql | label = "order-tracking" and type = "page" and space = "KB" |
|---|
| labels | how-to |
|---|
|