Overview
Retaining cart items allows your customer to continue where they left off when they return to your store another time. The products and quantities added to their cart are stored for a set number of days. If the customer returns within this period, they will not have to find the same items again and re-add them. NOTE - Prices will always refresh to the most up-to-date.
Cart retention can save and restore the user's cart contents under two scenarios:
- guest (not logged in) user session timeout (when user closes the browser)
- cart abandonment by guest or logged in user (when user adds items to their shopping cart but leaves your store without making the purchase).
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| Cart retention settings saves the user's cart contents when a session expires for a guest user or when any user's cart is abandoned. |
Step-by-step guide
Enable Guest Retention Settings
- In CMS, go to Settings → Feature Management → Users.
- Toggle ON Cart Retention Settings, then click Configure.
- Cart Retention Settings:
- Enable Retain Guest User Order when Session Timeout (Guest Users Only) - save a not logged in user's cart contents when session expires
- Enable Abandoned Cart Restoration (logged in and guest users) - if a logged in or guest user has items in the cart and leaves your site, restore the cart when they return
- Expiry in Days - number of days to retain cart contents. Default: 7 days
- Click Save or Save & Exit.
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| MultiExcerptName | Additional Info |
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Cart retention saves the user's cart contents for later when a session expires for a guest user or when any user's cart is abandoned. |
Minimum Version Requirements |
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| MultiExcerptName | Minimum Version Requirements |
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| 4.37.00 |
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| Prerequisites | |
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| Self Configurable |
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| MultiExcerptName | Self Configurable |
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| Yes |
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| Business Function |
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| MultiExcerptName | Business Function |
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| User |
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| BPD Only? | |
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| B2B/B2C/Both |
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| MultiExcerptName | B2B/B2C/Both |
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| Both |
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| Third Party Costs |
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| MultiExcerptName | Third Party Costs |
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| n/a
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| Content by Label |
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| showLabels | false |
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| max | 7 |
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| spaces | KB |
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| showSpace | false |
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| sort | modified |
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| reverse | true |
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| type | page |
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| excludeCurrent | true |
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| cql | label = "cart" and type = "page" and space = "KB" |
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| labels | orders |
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