Overview
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| Customer Self Service features a function whereby a copy of Add additional hidden recipients for the 'Order Confirmation' email can be sent to additional recipients (for example a , e.g., Customer Service team ), to advise that a new order has been placed and successfully integrated.
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Most site administrators will already
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receive an 'Order Placed' email
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generated when the order has been submitted online. Receiving a copy of the 'Order Confirmation' email is a popular option because the template contains information such as the Debtor Code and ERP Sales Order Number.
The email confirmation copy is enabled at the Role level.
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BCC CC 'Order Confirmation' emails to additional recipients. |
Step-by-step guide
To Enable 'enable Order Confirmation ' Email Copies:
- Log in as an Administrator.
- Navigate Go to 'Accounts' --> ' → Role Management' (zRoles.aspx).
- Select the required role via radio button; the 'Role Details' tab tab will load.
- Click 'Modify'.
- Enter an email address into the 'CC Order Confirmation Email' field.
- If multiple email addresses are required, separate them by semicolon (";").
- Click 'OK' to to save.
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If the 'Role Details' tab does not contain the field you require, it can be added via the 'Field Groups' maintenance function. Please contact Commerce Vision Support for assistance in implementing this field if it is not present. |
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| type | page |
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| cql | label = "communications" and type = "page" and space = "KB" |
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| labels | communications |
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| Minimum Version Requirements |
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| Self Configurable |
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| MultiExcerptName | Self Configurable |
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| Yes |
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| Business Function |
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| Orders |
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| BPD Only? | |
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| B2B/B2C/Both |
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| MultiExcerptName | B2B/B2C/Both |
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| Both |
| Ballpark Hours From CV (if opting for CV to complete self config component) | | Multiexcerpt |
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| MultiExcerptName | Ballpark Hours From CV (if opting for CV to complete self config component) |
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Contact CV Support |
Ballpark Hours From CV (in addition to any self config required) | multiexcerpt |
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| MultiExcerptName | Ballpark Hours From CV (in addition to any self config required) |
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Contact CV Support |
| | Third Party Costs |
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| MultiExcerptName | Third Party Costs |
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| n/a |
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CMS Category |