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Generally, zero-priced items are not allowed to be ordered, but many customers wish to treat zero-priced items differently to the standard.
Capabilities of the Software
Customer Self Service allows for zero Zero-priced items to can be sold under certain circumstances. The following features are available with respect to for zero-priced items and zero-totaled orders:
- A system flag to control whether items that are priced as zero can be ordered or not.
- A system flag to control what to replace a zero price with when displaying the price (options are $0 or $POA, noting that the term POA can be customised).
- A system flag to stop an order from being submitted if the total is zero.
- A table of product groups that will override the system flag so that only products from certain groups can be priced as zero - this would allow customer owned stock from certain groups to be sold as zero but stop general catalogue items from being sold as zero.
Step-by-step guide
To set-up options for zero priced items
- Login as As an administratorGo , go to Settings
- The flags are located in the following areas:
- Flag to control whether items that are priced as zero can be ordered or not: Integration --> → Items - "Disable Ordering of $0.00 items"
- Flag to control what to replace a zero price with when displaying the price (options are $0 or $POA): Integration --> → Items - "Replace $0.00 Price with"
- Flag to stop an order from being submitted if the total is zero: Orders --> → Current Order Display - "Allow Zero Dollar Orders"
- Table of product groups that will override the system flag so that only products from certain groups can be priced as zero: Orders --> → Restrictions and Charges Charges - "Zero Priced Product Groups"
Related help
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