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This article will guide you through the approval and response process for product reviews on your site.  For guidance on implementing ratings and review functionaity for your customers, see our  Product Reviews article. 

Step-by-step guide

To Manage Product Reviews: 

1. In the CMS, navigate to Products & Categories → Product Review Approval.
   
2. Any pending reviews will be displayed. You can also filter records by status: 
   • Approved
   • NOT Approved
   • Rejected
     
     
3. Use the radio button to select the review you'd like to action.
   
4. If you need to change something, click Modify. After you've edited, click OK to save. 
5. Approve or Reject the review by clicking the relevant button against the record. 
   
6. Approved product reviews will now appear on the website. 
   
   
   

Admin responses

Having a Customer Service rep or other administrator reply to a product review adds a personal touch and creates a dialogue between you and your customers. 

If your site is running version 4.09+, you can reply to individual reviews and have those responses displayed on the web. The original reviewer will also receive your response via email. 

To enable this option: 

1. In the CMS, navigate to Content → Pages & Templates. 
2. Find and Edit the Product Detail page template.
3. Find and Edit the Product Reviews widget. 
4. Tick the option to 'Show Admin Replies'.
   
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5. Enter the signature text you'd like to display in the 'Admin Reply Signature' field.
6. Save your changes. 

 

Additional Information

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