A user's account can become locked if they fail to login a number of times.
When this happens, you can unlock their account by following this procedure
To Unlock a User's Account:
- Navigate to the User Maintenance Page
- Search for the user account that needs to be unlocked
- Click Modify to edit the user details
- Change the Deactivate User Account flag so that it is not checked
- Click OK to save the user
Screenshot:
You can also change the user's password on this same screen if the user has forgotten their password
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