A user's account can become locked if they have a certain number of failed login attempts (determined by site settings).
When this happens, you can easily unlock their account as the Administrator.
Step-by-step guide
To Unlock a User's Account:
- Login as an Administrator.
- Navigate to 'Accounts' --> 'User Maintenance' (zUsers.aspx).
- Search for the required user account.
- Click 'Modify' to edit the user details.
- Edit the 'Deactivate User Account' flag so that it is not ticked.
- Click 'OK' to save changes.
You can also reset the user's password on this details screen if the user has forgotten their password.
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