Customer Self Service features a function whereby a copy of the 'Order Confirmation' email can be sent to additional recipients (for example a Customer Service team), to advise that a new order has been placed and successfully integrated. Most site administrators will already be receiving an 'Order Placed' email which is generated when the order has been submitted online. Receiving a copy of the 'Order Confirmation' email is a popular option because the template contains information such as the Debtor Code and ERP Sales Order Number. The email confirmation copy is enabled at the Role level. |
To Enable Order Confirmation Emails:
Once Order Confirmation Emails have been enabled, email templates can be assigned at the system and/or role levels. Please refer to Template-based Order Confirmation emails - Classic sites for a guide on setting up these templates.
Note: once an Order Confirmation Email template has been assigned, it will dictate the content of the confirmation email. This means that options Yes (With ETA), Yes (without allocation), and Yes (with Backorder) effectively become the same as Yes (Standard). |
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Minimum Version Requirements |
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Prerequisites |
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Self Configurable |
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Business Function |
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BPD Only? |
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B2B/B2C/Both |
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Ballpark Hours From CV (if opting for CV to complete self config component) |
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Ballpark Hours From CV (in addition to any self config required) |
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Third Party Costs |
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CMS Category |
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