Overview
Generally, zero-priced items are not allowed to be ordered, but many organisations wish to treat zero-priced items differently from the standard.
Capabilities of the software
Customer Self Service allows for zero-priced items to be sold under certain circumstances. The following features are available with respect to zero-priced items and zero-totalled orders:
- A system flag to control whether items that are priced as zero can be ordered or not.
- A system flag to control what to replace a zero price with when displaying the price (options are $0 or $POA, noting that the term 'POA' can be customised).
- A system flag to stop an order from being submitted if the total is zero.
- A table of product groups that will override the system flag so that only products from certain groups can be priced as zero. This would allow customer-owned stock from certain groups to be sold as zero but stop general catalogue items from being sold as zero.
Step-by-step guide
To Configure Options for Zero-Priced Items:
- As Administrator, go to Settings → Settings (/zSettings.aspx).
- Click the Integration tab.
- Click the Items tab.
- To set whether zero-priced items can be ordered, update the Disable Ordering of $0.00 items flag.
- To set what to replace a zero price with when displaying the price (options are $0 or $POA), update Replace $0.00 Price with.
- To save, click the Update button.
- Click the Orders tab.
- To set whether to stop an order from being submitted if the total is zero, update Allow Zero Dollar Orders.
- To save, click the Update button.
- Click the Restrictions and Charges tab.
- To set the table of product groups that will override the system flag so that only products from certain groups can be priced as zero, update Zero Priced Product Groups.
- Click New.
- In Product Group, enter the required Group Code.
- In Description, enter a brief description.
- To save, click OK.
- Repeat Steps 1-4 as required.
Related help
