Overview
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| MultiExcerptName | Feature Overview |
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| Customer Self Service features a function whereby a copy of the 'Order Confirmation' email can be sent to additional recipients (for example a Customer Service team), to advise that a new order has been placed and successfully integrated. Most site administrators will already be receiving an 'Order Placed' email which is generated when the order has been submitted online. Receiving a copy of the 'Order Confirmation' email is a popular option because the template contains information such as the Debtor Code and ERP Sales Order Number. The email confirmation copy is enabled at the Role level. |
Customer Self Service allows for a confirmation email to be sent to customers upon submission of new orders.
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| showLabels | false |
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| max | 5 |
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| spaces | KB |
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| showSpace | false |
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| sort | modified | showSpace | false |
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| reverse | true |
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| type | page |
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| cql | label in ("email","order-confirmation","confirmation") and type = "page" and space = "KB" |
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| labels | email confirmation order-confirmation |
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Additional Information
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| MultiExcerptName | Additional Info |
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| Minimum Version Requirements | | Multiexcerpt |
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| MultiExcerptName | Minimum Version Requirements |
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| Prerequisites | |
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| Self Configurable | | Multiexcerpt |
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| MultiExcerptName | Self Configurable |
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| Yes |
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| Business Function | | Multiexcerpt |
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| MultiExcerptName | Business Function |
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| Orders |
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| BPD Only? | |
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| B2B/B2C/Both | | Multiexcerpt |
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| MultiExcerptName | B2B/B2C/Both |
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| Both |
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| Ballpark Hours From CV (if opting for CV to complete self config component) | | Multiexcerpt |
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| MultiExcerptName | Ballpark Hours From CV (if opting for CV to complete self config component) |
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| Contact CV Support |
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| Ballpark Hours From CV (in addition to any self config required) | | Multiexcerpt |
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| MultiExcerptName | Ballpark Hours From CV (in addition to any self config required) |
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| Contact CV Support |
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| Third Party Costs | | Multiexcerpt |
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| MultiExcerptName | Third Party Costs |
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| n/a
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| CMS Category | | Multiexcerpt |
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| MultiExcerptName | CMS Category |
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