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Online order tracking allows website users to look up their submitted ordersorder history. Depending on settings, users can search for specific orders or use filters to find orders by date range, delivery date, product purchased, order status, and so forthetc. Administrators can also select to allow a range of display and function options. customise display options and functions through the Track Order Widget. For instance, a range of options relating to the availability and download/printing of invoices are available,
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This guide describes the default options for the Order Tracking function. To implement additional fields and options you want to provide for your customers in order tracking, e.g., Job Number, please contact Commerce Vision. |
What your users see
Order tracking is accessed through the website user's Dashboard menu. It is available only if the user's role is permitted to track includes tracking their orders. The functionality is generally enabled for B2B customers but can be made available to any user group.
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Display and function options on the Order Tracking screen are configured in the Track Order Widget. Here, you can enable and disable default settings, add additional functions, and edit labels for Track Order buttons and fields.
To edit the Track Order Widget:
- In the CMS, navigate to Content → Pages & Templates.
- Use the Search tool to find the 'Track Orders' template.
- Click Edit.
- Find the Track Order Widget and click Edit.
- Edit the settings as required. For guidance, see: Track Order Widget.
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Additional Information
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With order tracking enabled, it's possible to customise the order status descriptions that users see. Refer to How to customise Order Status descriptions for further information. |
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