Page History

Overview

Enabling the feature

1. In the CMS, navigate to Settings → Feature Management. 
2. Select the Payment & Checkout tab.
3. Click 'Configure' against the Returns feature. If you don't see a configure button, click the 'Contact to Enable' button so that we can make it available to you. 

4. Configure the options to suit your business rules. Refer to the table below for further information. 

   Return Information Widget Resalable Field Name

   Expand
   Setting Description Notes
   Enable Returns	Toggles the functionality on and off. You can leave it turned off until you've configured all settings as required.	This setting can be overridden at the Role level, meaning you can make the functionality available for B2C users, but not B2B (for example).
   Only One Return Per Order	If enabled, a user who has submitted a return for one part of an order will not be able to go back and submit a return for subsequent items on the same order.	This setting can be overridden at the Role level, meaning you can make the functionality available for B2C users, but not B2B (for example).
   Enable Returns for Orders with Charge Lines
   Enable Return Order Confirmation Emails
   Enable Returns For Kits
   Search Returns Label
   Statuses of Returned Orders
   Statuses of Returnable Orders
   Maximum Returns Time Frame
   Low Value Order Amount
   Disable Returns for Orders With Customer Prefixes	Advanced setting, used only in custom implementations.
   Disable Returns for Orders With Service Branches	Advanced setting, used only in custom implementations.
   Status of Submitted Return Orders
   Status of Submitted Low Value Return Orders
   Returnable Order Confirmation Status
   Returnable Order Confirmation Low Value Status
   Default Warehouse Code for Low Value Return Orders
   Default Order Type for Return Orders
   Return Information Widget Field Group