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Overview

Generally, zero-priced items are not allowed to be ordered, but many organisations wish to treat zero-priced items differently from the standard.

Capabilities of the software 

Customer Self Service allows for zero-priced items to be sold under certain circumstances. The following features are available with respect to zero-priced items and zero-totalled orders: 

• A system flag to control whether items that are priced as zero can be ordered or not.
• A system flag to control what to replace a zero price with when displaying the price (options are $0 or $POA, noting that the term 'POA' can be customised).
• A system flag to stop an order from being submitted if the total is zero.
• A table of product groups that will override the system flag so that only products from certain groups can be priced as zero. This would allow customer-owned stock from certain groups to be sold as zero but stop general catalogue items from being sold as zero.

Step-by-step guide

To Configure Options for Zero-Priced Items:

1. Login as an Administrator.
2. Navigate to 'Settings' --> 'Settings'As Administrator, go to Settings → Settings (/zSettings.aspx).
3. Click the 'the Integration' tab.
4. Click the 'the Items' tab.
5. Update the 'To set whether zero-priced items can be ordered, update the Disable Ordering of $0.00 items' flag to control whether zero-priced items can be ordered or not.Update the flag to control .
6. To set what to replace a zero price with when displaying the price (options are $0 or $POA): ', update Replace $0.00 Price with'.
7. Click the 'Update' button to saveTo save, click the Update button.
8. Click the 'the Orders' tab.
9. Update the flag To set whether to stop an order from being submitted if the total is zero: ', update Allow Zero Dollar Orders'.
10. Click the 'Update' button to saveTo save, click the Update button.
11. Click the 'the Restrictions and Charges' tab.
12. If required, update To set the table of product groups that will override the system flag so that only products from certain groups can be priced as zero: ', update Zero Priced Product Groups':.
    1. 1. Click 'Click New'.
       2. Enter In Product Group,enter the required Group Code in the 'Product Group' field.Enter
       3. In Description, enter a brief description in the 'Description' field.Click 
       4. 'OK' to saveTo save, click OK.
       5. Repeat Steps 1-4 as required.

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