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Generally, zero-priced items are not allowed to be ordered, but many organisations wish to treat zero-priced items differently from the standard.
Capabilities of the software
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Customer Self Service allows for zero-priced items to be sold under certain circumstances. The following features are available with respect to zero-priced items and zero-totalled orders:
- A system flag to control whether items that are priced as zero can be ordered or not.
- A system flag to control what to replace a zero price with when displaying the price (options are $0 or $POA, noting that the term 'POA' can be customised).
- A system flag to stop an order from being submitted if the total is zero.
- A table of product groups that will override the system flag so that only products from certain groups can be priced as zero. This would allow customer-owned stock from certain groups to be sold as zero but stop general catalogue items from being sold as zero.
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