Overview
Generally, zero-priced items are not allowed to be ordered, but many organisations wish to treat zero-priced items differently from the standard.
Capabilities of the software
Customer Self Service allows for zero-priced items to be sold under certain circumstances. The following features are available with respect to zero-priced items and zero-totalled orders:
- A system flag to control whether items that are priced as zero can be ordered or not.
- A system flag to control what to replace a zero price with when displaying the price (options are $0 or $POA, noting that the term 'POA' can be customised).
- A system flag to stop an order from being submitted if the total is zero.
- A table of product groups that will override the system flag so that only products from certain groups can be priced as zero. This would allow customer-owned stock from certain groups to be sold as zero but stop general catalogue items from being sold as zero.
Step-by-step guide
To Configure Options for Zero-Priced Items:
- Login as an Administrator.
- Navigate to 'Settings' --> 'Settings' (/zSettings.aspx).
- Click the 'Integration' tab.
- Click the 'Items' tab.
- Update the 'Disable Ordering of $0.00 items' flag to control whether zero-priced items can be ordered or not.
- Update the flag to control what to replace a zero price with when displaying the price (options are $0 or $POA): 'Replace $0.00 Price with'.
- Click the 'Update' button to save.
- Click the 'Orders' tab.
- Update the flag to stop an order from being submitted if the total is zero: 'Allow Zero Dollar Orders'.
- Click the 'Update' button to save.
- Click the 'Restrictions and Charges' tab.
- If required, update the table of product groups that will override the system flag so that only products from certain groups can be priced as zero: 'Zero Priced Product Groups':
- Click 'New'.
- Enter the required Group Code in the 'Product Group' field.
- Enter a brief description in the 'Description' field.
- Click 'OK' to save.
- Repeat Steps 1-4 as required.
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