Overview
Cart abandonment is common to all online stores. A potential customer adds items to their cart, then leaves without making the purchase. Or a non-logged in (guest) user loses their cart items when they have been inactive for a period (30 minutes or more on the Commerce Vision platform).
The Cart Retention feature can save and restore the user's cart contents under two scenarios:
- guest (not logged in) user session timeout (when user closes the browser or is idle for at least 30 minutes)
- cart abandonment by guest or logged in user (when user adds items to their shopping cart but leaves your store without making the purchase).
Retaining cart items stores products and quantities a customer adds to their cart for a set number of days. When they return within this period, They can just continue to shop where they left off. They will not have to find the same items again and re-add them. NOTE - Prices of products in a retained cart will always refresh to the most up-to-date.
Step-by-step guide
Enable Guest Retention Settings
- In CMS, go to Settings → Feature Management → Users.
- Toggle ON Cart Retention Settings, then click Configure.
- Cart Retention Settings:
- Enable Retain Guest User Order when Session Timeout (Guest Users Only) - save a not logged in user's cart contents when session expires
- Enable Abandoned Cart Restoration (logged in and guest users) - if a logged in or guest user has items in the cart and leaves your site, restore the cart when they return
- Expiry in Days - number of days to retain cart contents. Default: 7 days
- Click Save or Save & Exit.
Additional Information
Cart retention saves the user's cart contents for later when a session expires for a guest user or when any user's cart is abandoned.
Minimum Version Requirements |
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|---|---|
| Prerequisites |
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| Self Configurable |
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| Business Function |
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| BPD Only? |
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| B2B/B2C/Both |
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| Third Party Costs |
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Related help
