Overview
When a user places an order on your webiste, they receive an order confirmation email immediately after their order is submitted. Once their order leaves the warehouse, they then get an Order Shipped email to advise that their order is on the way.
But what about users who don't order via your website? There will always be customers who prefer to chat to their Sales Rep and order through them, or those users who need to speak to a Customer Service advisor before placing a particular order. Now, as long as the email address is stored in PRONTO, those customers can receive the same Order Confirmation and Shipped emails as your web users!
Prerequisites
In order to take advantage of this feature, your website must be running version 3.84.00+, and your Integrator must be running version 4.62.00+.
Step-by-step guide
To enable offline emails:
