In some instances, it may be necessary to prevent orders with a particular PRONTO status from integrating to the web. 

Customer Self Service features a system setting for this functionality.

Step-by-step guide

To Stop an Order Status from Integrating: 

  1. Login as an Administrator.
  2. Navigate to 'Settings' --> 'Settings' (/zSettings.aspx).
  3. Click the 'Orders' tab. 
  4. The 'Current Order Display' sub-tab will be selected by default.
  5. Scroll to the setting 'Do not show Orders with a status of'.
  6. Enter the PRONTO status codes in the field as required, separated by semicolon ';'.
  7. Click the 'Update' button to save changes.

Settings - Orders - Do Not Show Orders with a status of

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