Use Product Restriction Enquiry
Product Restriction Enquiry appears on the Products & Categories menu when Product Restrictions is enabled.
In the CMS, go to Products & Categories → Product Enquiry.
On the Product Restriction Enquiry page, enter:
Account Code: customer account code
- Product Code: product code
- Role Name: role (some products may have restrictions set by role)
To run the search, click Enquire.
- Check the table below for a guide.
Quick Reference Guide to Product Restrictions Enquiry page
Details | Search Results |
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Customer |
Check | Does the customer exist? | Pass. Customer Code exists. Fail. Customer Code not found. |
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Role |
Check | Does the role exist against the customer? | Pass. Role exists. Fail. Role not found. |
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Product |
Check | Does the product exist on your site? | Pass. Product exists. Fail. Product not found. |
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Display Status |
Is the product available on your website?
| Is Valid - |
Yes. The product is currently displaying on your site. -No. The product is not displaying on your site. Other details Condition Code - |
Stock Security |
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Are there any restrictions on the customer or role that prevent the purchase of this product?
Restrictions at the Customer or Role levels will result in a Failed status.
- Check Order Entry Restrictions
Use Order Entry: permitted at system Level: No
Use Order Entry: permitted at role level: No
- Check Product Order Restrictions
- Check Warehouse Restrictions
Role Permits Order of Products not in Customer Warehouse?
Are there any specific inclusion/exclusion rules controlling product availability for this customer? |
Inclusion - available Exclusion - unavailable | |
Stock Security Cache | Rules affecting product restrictions are cached. Are there any cache entries for this product? | Included is information on when the last cache was refreshed. Refresh cache at the top of the page to update. |
Product Restrictions | Are there any settings that control this customer's access to this product? | Price Limits - are there any price limits at the sytem or role level? Obselete - can the customer order obselete products at system or customer level? Order Entry Restrictions - are there any order restrictions at system or role level? Product Order Restrictions - any restrictions for the product Warehouse Restrictions - are there any warehouse restrictions on the customer or role? |
Additional Information
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Prerequisites |
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Self Configurable |
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Business Function |
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BPD Only? |
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B2B/B2C/Both |
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Third Party Costs |
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Related help
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