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Customer Self Service allows for a confirmation email to be sent to customers upon submission of new orders.
Step-by-step guide
To Enable Order Confirmation Emails:
- Login as an Administrator.
- Navigate to 'Settings - Notifications'.
- Locate the field labelled 'Send Order Confirmation to Customer'.
- Assign a value via the drop-down list:
- No - System will NOT send a confirmation email to the customer upon order submission.
- Yes (Standard) - System will send a confirmation email
- Yes (With ETA) - System will send a confirmation email which includes an estimated delivery date, drawn from XXXX field on the order header in Pronto.
- Yes (without allocation) - System will send a confirmation email which lists the products ordered, without indicating quantities to be shipped vs quantities on backorder.
- Yes (with Backorder) - System will send a confirmation email which indicates quantities to be shipped as well as quantities (if any) on backorder.
Once Order Confirmation Emails have been enabled, email templates can be assigned at the system and/or role levels. Please refer to How do I set up a template based email confirmation? for a guide on setting up these templates.
