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Customer Self Service allows for a confirmation email to be sent to customers upon submission of new orders. 

Step-by-step guide

To Enable Order Confirmation Emails: 

  1. Login as an Administrator.
  2. Navigate to 'Settings - Notifications'.
  3. Locate the field labelled 'Send Order Confirmation to Customer'.
  4. Assign a value via the drop-down list:
    • No - System will NOT send a confirmation email to the customer upon order submission.
    • Yes (Standard) - System will send a confirmation email upon order submission.
    • Yes (With ETA) - System will send a confirmation email which includes an estimated delivery date. (Currently inactive. Output will be identical to the "Yes (Standard)" setting.)
    • Yes (without allocation) - System will send a confirmation email which lists products ordered, but no indication of quantities allocated vs quantities on backorder.
    • Yes (with Backorder) - System will send a confirmation email which indicates quantities allocated, as well as quantities (if any) on backorder.

 

Once Order Confirmation Emails have been enabled, email templates can be assigned at the system and/or role levels. Please refer to How to set up template-based order confirmation emails for a guide on setting up these templates.

Note: once an Order Confirmation Email template has been assigned, it will dictate the content of the confirmation email. This means that options Yes (With ETA), Yes (without allocation), and Yes (with Backorder) effectively become the same as Yes (Standard).

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