Generally, zero-priced items are not allowed to be ordered, but many customers wish to treat zero-priced items differently to the standard.
Capabilities of the Software
Customer Self Service allows for zero priced items to be sold under certain circumstances. The following features are available with respect to zero priced items and zero totaled orders:
- A system flag to control whether items that are priced as zero can be ordered or not.
- A system flag to control what to replace a zero price with when displaying the price (options are $0 or $POA, noting that the term POA can be customised).
- A system flag to stop an order from being submitted if the total is zero.
- A table of product groups that will override the system flag so that only products from certain groups can be priced as zero - this would allow customer owned stock from certain groups to be sold as zero but stop general catalogue items from being sold as zero.
Step-by-step guide
To set-up options for zero priced items
- Login as an administrator
- Go to Settings
- The flags are located in the following areas:
- Flag to control whether items that are priced as zero can be ordered or not: Integration --> Items - "Disable Ordering of $0.00 items"
- Flag to control what to replace a zero price with when displaying the price (options are $0 or $POA): Integration --> Items - "Replace $0.00 Price with"
- Flag to stop an order from being submitted if the total is zero: Orders --> Current Order Display - "Allow Zero Dollar Orders"
- Table of product groups that will override the system flag so that only products from certain groups can be priced as zero: Orders --> Restrictions and Charges - "Zero Priced Product Groups"
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